INTEGRITY

• We operate with integrity and honor. Our actions are always in keeping with what is best for the mission.
• We are consistently trustworthy and reliable, and are good stewards of our resources.
• We own up to our mistakes. When wrong, we apologize and work to fix the problem.

COMPASSION

• We actively seek to understand, sympathize with, and alleviate the distress of others.
• We show love and compassion to those with whom we work and serve each day, and rejoice when their needs are met.
• We see the good in every person and interact with kindness, grace, and enthusiastic encouragement.
• We are a people-focused organization; we never forget that our mission is to serve families in need.

ACCOUNTABILITY

• We sustain our culture of being trustworthy, dependable, and principled through active cooperation and authentic, open communication.
• We acknowledge that, in return for support, we owe honesty, transparency, and accountability to our community, our co-workers, and our customers.
• We keep our promises, uphold our commitments, and take full responsibility for our actions.

RESPECT

• We believe that everyone deserves respect, courtesy, kindness and consideration.
• We respect and welcome others’ viewpoints, strengths and differences, and celebrate our diversity.
• Our approach to our work will be collaborative, thoughtful and inclusive.
• We ensure that everyone is heard, demonstrating tolerance and fairness in all of our actions.

EXCELLENCE

• We strive for excellence in everything we do, holding ourselves to the highest standards and constantly seeking ways to improve and expand our services.
• We provide something “extra” whenever possible. We strive to exceed our own and others’ expectations, and never say “That’s not my job”.
• We are one unified team. We work as one to achieve the mission of RMHS and serve the needs of the organization, the families and each other.

Our History

Our Doors Have Been Open For Over 30 Years

Since the day we opened the doors of the Ronald McDonald House of Scranton in 1986, we have never closed them. Not for a day, not for an hour. Families depend on us, and we depend on the thousands of people who have supported us faithfully and who continue to support the RMH of Scranton to ensure that our doors are always open.

The First Ronald McDonald House – Philadelphia, 1974

In 1974 the first Ronald McDonald House opened its doors in Philadelphia, Pennsylvania. At the time Kim Hill, the daughter of Philadelphia Eagles football player Fred Hill, was undergoing treatment for leukemia. Throughout Kim’s treatment, her father recognized the need for a supportive environment away from the hospital for families of seriously ill children. He enlisted the aid of his teammates and local McDonald’s restaurant owners to raise funds that would help purchase and renovate the first Ronald McDonald House.

The first Ronald McDonald House was named, not only because of McDonald’s fundraising support but also for the positive, hopeful, and fun-loving feeling Ronald McDonald was able to instill into the minds of so many children.

Today there are over 300 Ronald McDonald Houses located world-wide. Every Ronald McDonald House is autonomous and is owned by a not-for-profit corporation in the city where it is located.